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Returns Policy

Cancellation and Refunds

Customers have the right to cancel within seven days of completing their order. To cancel your order, contact customerservices@thedreambag.co.uk stating your order number. We will email the procedure to follow to return the goods and payment will be refunded. This does not apply to personalised items, where the item has already been put into production.

Exchanges

Items must be returned within 28 days of receipt for exchange or refund to :

RETURNS DEPARTMENT
THE BABY SLEEPING BAG COMPANY
Unit 2, Manor House Business Centre,
Manor Street,
St Helens,
Merseyside
WA9 3AX

Items must be in original, saleable condition - with all hangers, labels and wrappings in their original condition.

Kindly return the item to us via 2nd class post (enclosing your invoice) to the address shown on your invoice.

Exchanges/refunds will be issued AFTER item has been returned and subject to satisfactory inspection. Standard Refunds (ie none faulty) will be cost of item less postage & packaging costs (2) which are included in the sale price of our products. Returns will be processed within 7 working days.

Gift wrap is non-refundable.

Faults

We do not experience many faults, but if you believe you have a faulty product we would ask you to return it to us within a reasonable period of time (using the returns form on your invoice) and kindly return the item to us via 2nd class post (enclosing your invoice) to the address shown on your invoice.

When we receive the faulty item we shall reimburse the return postage (please note we only reimburse the cost of 2nd class postage) and send you a replacement item.

If you no longer have your invoice then please enclose a covering letter explaining your reason for return.  We will then contact you via email/telephone (your choice) to confirm receipt and advise if we believe that the goods are in fact faulty.  If the goods are deemed to be faulty, we shall issue a replacement and cover return postage costs.

Incorrect Items

We do not experience many problems, but if you believe you have an incorrect item, we would ask you to return it to us within a reasonable period of time (using the returns form on your invoice) and kindly return the item to us via 2nd class post (enclosing your invoice) to the address shown on your invoice.

When we receive the item we shall reimburse the return postage (please note we only reimburse the cost of 2nd class postage) and send you a replacement item.

Items Returned

Parcels returned back to us marked as 'not called for' by Royal Mail are subject to 2 charge to be re-posted or refunded.

Non-deliveries MUST be reported within 21 days from receiving your dispatch confirmation email.

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